Branch Manager/Supervisor

Company Description We are a professional and growing company committed to providing excellent products, services, and customer experiences. We are looking for a responsible, motivated, and experienced Branch Manager / Supervisor to oversee daily branch operations, lead the team, and achieve sales and business objectives.Role Description - Oversee and manage the daily operations of the branch. - Lead, supervise, and motivate branch staff to ensure smooth and efficient operations. - Monitor daily sales, branch performance, and operational targets. - Develop and implement strategies to achieve sales and business objectives. - Ensure excellent customer service and maintain high service standards. - Manage staff schedules, shifts, attendance, and manpower requirements. - Train, coach, and guide staff to improve performance and productivity. - Handle customer enquiries, feedback, and complaints professionally. - Ensure products and services meet company quality and operational standards. - Monitor stock levels, inventory, ordering, and product availability. - Control operational costs and minimize wastage and losses. - Handle daily cash management, POS transactions, payments, and closing procedures where required. - Ensure the branch maintains high standards of cleanliness, organization, safety, and presentation. - Prepare daily, weekly, and monthly sales and operational reports. - Coordinate with management, suppliers, warehouse, and other departments when required. - Support promotional campaigns, marketing activities, events, and company initiatives. - Monitor customer feedback, competitor activities, and market trends. - Identify operational issues and implement effective solutions. - Ensure company policies, procedures, and relevant regulations are properly followed. - Maintain a positive and professional working environment. - Perform other duties and responsibilities assigned by management.Qualifications - Previous experience in branch management, retail, F&B, hospitality, sales, customer service, or a related field. - Experience as a Branch Manager, Branch Supervisor, Outlet Manager, Store Manager, or similar position is preferred. - Strong leadership and team management skills. - Good knowledge of branch operations, sales, and customer service. - Strong communication, interpersonal, and problem-solving skills. - Good understanding of inventory, stock, and cost control. - Experience with POS, inventory, or management systems is an advantage. - Strong organizational and time-management skills. - Responsible, proactive, and detail-oriented. - Target-driven with a strong customer-focused mindset. - Ability to work independently and lead a team effectively. - Ability to work in a fast-paced environment and handle pressure. - Flexible to work shifts, weekends, and public holidays. - Relevant qualifications or working experience in Business, Management, Retail, F&B, Hospitality, or a related field are preferred. -