Head of Customer Funds & Clearing

We are a premier publicly listed financial technology firm building next-generation global clearing and settlement infrastructure. Operating at the convergence of regulated institutional finance and digital asset rails, we empower global enterprises, multi-asset brokerages, and high-volume merchant platforms with seamless, compliant, and instant cross-border settlement solutions. By integrating 24/7 digital settlement mechanisms with traditional corporate banking networks, our infrastructure enables global platforms to eliminate weekend settlement delays, reduce foreign exchange friction, and optimize cross-border capital flows. To power the rapid global expansion of our payment and clearing network, we are hiring a Head of Customer Funds & Clearing to take direct executive ownership of customer money safeguarding, multi-bank ledger reconciliation, and global merchant payout operations. Why Join Us? - Next-Generation Financial Infrastructure: Lead the operational backbone of a platform driving the future of 24/7 real-time global settlement. - Institutional Regulatory Standing: Direct operations within a strictly compliant framework backed by robust global licensing and publicly listed corporate governance. - High-Impact Executive Scope: Take full ownership of a mission-critical 24/7 operational engine processing high-volume, multi-asset merchant payouts. - Competitive Executive Package: Attractive base salary, performance-driven bonus, and long-term equity incentives tied to a market-leading global fintech. The Opportunity As Head of Customer Funds & Clearing, you will lead the core operational engine that segregates, reconciles, and settles customer and merchant funds globally. Your mission is two-fold: 1) Guarantee absolute compliance with customer fund safeguarding and regulatory segregation rules, and 2) Drive flawless, 24/7 real-time and batch payout execution across global fiat clearing rails and on-chain stablecoin ledgers. Key Responsibilities 1. Customer Fund Safeguarding & Regulatory Segregation - Client Money Protection: Enforce rigorous operational protocols for the complete segregation of customer and merchant funds in strict compliance with HK SFC Client Money Rules, trust arrangements, and global licensing standards. - Multi-Account Reconciliation: Lead the real-time and daily end-of-day reconciliation across all client omnibus bank accounts, custodian wallets, liquidity provider balances, and internal transaction ledgers. - Audits & Regulatory Reporting: Serve as the primary operational stakeholder for regulatory audits, internal risk control checks, and client fund segregation attestations. 2. Merchant Settlement & Cross-Border Clearing Execution - 24/7 Settlement Operations: Direct daily clearing workflows and payout processing to ensure global enterprise merchants receive funds accurately, on schedule, and without SLA breaches. - Payment Corridor Optimization: Continuously optimize cross-border payout channels and instant local payment rails (HK FPS, SEPA Instant, Singapore FAST, US FedNow, SWIFT) to cut settlement latency and transaction friction. - Banking & Partner Management: Direct operational relationships with clearing banks, custodian partners, payment networks, and liquidity providers to resolve clearing delays, manage bank cutoffs, and maintain high service levels. 3. Operational Automation & Ledger Infrastructure - Systems & Product Collaboration: Partner directly with Product and Engineering teams to build automated back-office tools for ledger reconciliation, exception handling, and payout batching. - Process Scaling & SOP Ownership: Establish robust Standard Operating Procedures (SOPs) for handling payout exceptions, chargebacks, return wires, bank ledger breaks, and operational rebalancing. Who You Are - 8+ Years Senior Operations Leadership: Proven track record leading customer money, clearing, or settlement operations within Payment Service Providers (PSPs), Payment Acquiring, Cross-Border Remittance, or Securities Brokerages. - Client Money / Safeguarding Expertise: Deep, hands-on experience managing client segregated accounts, trust structures, omnibus bank accounts, and regulatory compliance (e.g., HK SFC, UK FCA CASS, or MAS client money frameworks). - Payment Rails & Clearing Literacy: Mastery of transactional clearing mechanics across card schemes, local instant payment networks (HK FPS, SEPA, FAST), SWIFT cross-border messaging, and stablecoin/blockchain payout mechanics (USDC/USDT). - Operational Execution over Balance Sheet Strategy: Clear operational identity focused on transactional flow management, daily ledger balancing, and merchant payout execution (rather than corporate debt, balance sheet, or corporate treasury strategy). - Tech-Fluent Operations Leader: Proven ability to collaborate with engineering teams to write functional specifications, build automated reconciliation tools, and eliminate manual back-office tasks. - Languages & Location: Professional fluency in English and Chinese. Must be based in or willing to relocate to Hong Kong.