Customer Relationship Management Manager

Position: Executive / Senior Executive/Deputy Manager - CRM Technical / CRM Location: Bangalore Experience: 5 - 10 years Qualification: Diploma/BE in Civil Engineering / Any Graduate with real estate CRM experience. Key Responsibilities: CRM Technical - Coordinate with project and engineering teams for handover readiness, snag management, and technical clarifications. - Support customers during handover and rectification processes. - Coordinate across departments for timely updates and responses. - Drive customer satisfaction and process improvement initiatives. - Strong documentation, communication, and team collaboration skills. CRM - Oversee CRM operations, manage escalations, ensure timely possession and documentation. Drive customer satisfaction and process improvement initiatives.

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