Platform Operations Engineer

Position Overview - We are seeking a Platform Operations Engineer to design, implement, operate, and continuously improve identity and access management (IAM) capabilities across multiple client environments and projects. - The ideal candidate has hands-on experience with identity solutions, authentication/authorisation protocols, Microsoft identity technologies, and platform automation. - This role requires a strong team player who can work collaboratively with internal teams, clients, technology partners, and stakeholders to deliver secure, reliable, and scalable identity services. Key Responsibilities Identity and Access Management - Design, implement, configure, and maintain IAM solutions across client organisations and project environments. - Support the delivery, operations, and continuous improvement of shared identity solutions used by various client stakeholders. - Configure and manage identity brokering and federation products in the Microsoft ecosystem, including Active Directory, AD FS, Public Key Infrastructure (PKI), and Microsoft Entra ID. - Implement and manage authentication and authorisation protocols including Kerberos, SAML, OAuth, and OpenID Connect. - Use Microsoft Graph API to support identity administration, integration, and automation. - Ensure the security, resilience, governance, and compliance of the identity platform(s). Platform Automation and Operations - Develop and maintain scripts, tools, and automation to reduce operational toil and eliminate repetitive manual tasks. - Build and maintain platform and deployment automation using scripting, configuration management, and CI/CD practices. - Apply DevSecOps principles to platform, identity, and security automation. - Support day-to-day operations, troubleshoot incidents, and resolve IAM and platform-related issues. - Contribute to monitoring, documentation, testing, change management, and operational readiness activities. Collaboration and Stakeholder Engagement - Work closely with team members to plan, deliver, and support identity and automation initiatives across multiple client projects. - Collaborate with cross-functional teams, clients, vendors, and technology partners to resolve issues and deliver outcomes. - Communicate technical matters clearly to both technical and non-technical stakeholders. - Share knowledge, support teammates, and contribute positively to a collaborative and inclusive team culture. - Participate in on-call, incident response, or other operational support arrangements where required. Required Skills and Experience (Core Requirements) - Degree in Computer Science, Computer Engineering, Information Technology, Engineering, or related discipline; or equivalent practical experience. - At least 4 years of experience in IAM, platform engineering, automation, or a related field. - Experience with directory and identity services such as Active Directory, LDAP, AD FS, and Microsoft Entra ID. - Strong understanding of identity and federation protocols including SAML, OAuth, and OpenID Connect (Kerberos is an advantage). - Experience using Microsoft Graph API for identity management, integration, or automation. - Proficiency in scripting/automation using PowerShell, Python, or similar technologies. - Knowledge of identity governance, access management, and compliance requirements. - Strong troubleshooting, analytical, and problem-solving skills. - Good written and verbal communication skills. - Demonstrated ability to work effectively as a team player in a collaborative, multi-stakeholder environment. - Willingness to support the operations and continuous improvement of shared identity services across client environments. Preferred Qualifications - Microsoft Certified: Identity and Access Administrator Associate. - Microsoft Certified: Azure Security Engineer Associate. - Relevant Azure, AWS, or DevOps certifications. - Experience supporting identity federation or shared identity platforms across multiple organisations. - Experience designing and integrating identity solutions in regulated or large enterprise environments. Key Attributes - Collaborative team player with a service-oriented mindset. - Proactive, accountable, and committed to continuous improvement. - Able to balance security, reliability, usability, and operational requirements. - Comfortable working across technical domains and engaging diverse stakeholders. - Willing to learn, share knowledge, and contribute to a positive team culture.

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