Restaurant Hostess

Key Responsibilities: - Welcome and acknowledge all guests in a warm, friendly, and professional manner. - Manage reservations, walk-ins, waiting lists, and table allocations efficiently. - Escort guests to their tables and present menus in accordance with service standards. - Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team. - Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities. - Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience. - Coordinate closely with the restaurant service team and management to ensure seamless guest service. - Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism. Candidate Requirements: - Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant. - Excellent communication and interpersonal skills with a warm and approachable personality. - Strong customer service skills and a genuine passion for hospitality. - Good organizational skills with the ability to manage reservations and multiple guest requests efficiently. - Professional, confident, and well-presented with excellent grooming standards. - Ability to remain calm, positive, and professional in a fast-paced environment. - Good command of English; additional languages are an advantage. - Flexible to work shifts, weekends, and public holidays.

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