Merchant Onboarding Specialist

A reputable financial technology company is seeking a high-caliber Merchant Onboarding Specialist to own the verification of every new merchant account, reviewing Commercial Registration documents and Ultimate Beneficial Owner declarations before go-live. Key Responsibilities - Review Commercial Registration (CR) documents for accuracy and validity - Confirm business details match official registry records - Maintain organized documentation records for every merchant reviewed - Review Ultimate Beneficial Owner (UBO) declarations and ownership structures - Identify incomplete or inconsistent ownership disclosures - Escalate complex ownership structures for further review - Flag high-risk merchant profiles to the Compliance team - Request additional documentation from merchants when gaps are found - Track outstanding document requests through to resolution - Manage the merchant onboarding queue against agreed SLA targets - Keep onboarding records updated in the case management system - Communicate onboarding status clearly to merchants and internal stakeholders Role Requirements Experience & Background - Bachelor's degree in Business, Finance or a related field - 2–4 years in merchant onboarding, KYB (Know Your Business), or operations compliance at a payments company, bank or fintech - Hands-on experience reviewing CRs and UBO declarations is required Functional & Technical Skills - Working knowledge of regional business registries - Understanding of basic KYB and AML red flags - Comfort managing high onboarding volume under SLA pressure - Ability to identify inconsistencies in documentation without guidance Expert in Tools - Onboarding and case management platforms - Excel for tracking and reporting - Microsoft Office and Google Workspace Soft Skills & Culture - Very good English and Arabic - Pay close attention to detail when reviewing documents - Stay organized and manage a high volume of cases without delays Nice to Have - Experience with UAE or GCC commercial registries specifically - KYB software experience - Experience working in a startup or scale-up delivery environment where processes are still being built