Azure Integration Support Lead [Consulting]

Our client is a US Business IT Consulting Firm with a rich history in providing IT Services and driving digital transformation initiatives for Tier-One Clients. They are currently working closely with a large-scale MNC Corporation and is seeking an Integration Support Lead for their Delivery Team. Responsibilities: - Serve as the primary first point of contact for enterprise customers regarding incidents and service requests - Troubleshoot urgent issues - Ensure deliverables are met by coordinating between the client and offshore teams - Provide status reports on a monthly and quarterly basis - Work closely with stakeholders (both internal and external) over governance meetings - Assess delivery risks and mitigate potential issues - Drive continuous service improvement plans Requirements: - Minimum 10+ years of IT experience, with a recent track record working on integration support - Must have hands-on experience supporting Azure services, such as Logic App, APIM, Azure Functions - Sound knowledge in middleware platforms and API gateway - Hands-on exposure managing incidents with ITIL practices and SLA management - Capabilities in application monitoring is a plus - Must have professional level of English communication skills