Senior Manager - Administration (Healthcare Experience) QHC0011

Role Summary The Sports Medicine Center - Head of Administration leads all administrative, non-clinical, facility support, procurement, scheduling, vendor management, and operational support functions for the Sports Medicine Center. The role ensures that the center operates efficiently, resources are well-managed, facilities are ready, and service lines receive the administrative support required to deliver excellent customer and patient experiences. Candidates with Sports Medicine Center Experience will be given preference Key Responsibilities - Administrative Operations Leadership - Lead all administrative operations including front office, scheduling support, document control, coordination services, and operational administration - Establish administrative operating models, workflows, policies, and service standards - Ensure administrative services support the needs of sports, rehab, performance, medical, and customer-facing teams - Monitor administrative workloads, turnaround times, and service quality - Resolve administrative issues that impact service delivery or customer experience - Financial Planning, Budgeting & Cost Control - Support the Sports Medicine Center Director in budgeting, financial tracking, and cost control - Monitor administrative expenses, procurement spending, vendor costs, facility costs, and support service budgets - Identify cost optimization opportunities without compromising service quality or safety - Support financial reporting, budget variance analysis, and operational planning - Work with Finance to ensure accurate documentation, approvals, and cost allocation - Facility, Asset & Vendor Management - Oversee facility readiness, maintenance coordination, space utilization, and operational infrastructure - Manage vendors and service providers, including contracts, SLAs, performance reviews, and issue resolution - Ensure equipment, supplies, assets, and support services are available and maintained - Coordinate with facilities management, clinical engineering, IT, procurement, and logistics teams - Ensure all administrative and facility support services meet safety, quality, and operational requirements - Procurement, Inventory & Resource Coordination - Oversee procurement requests, inventory coordination, stock levels, and supply availability - Ensure timely sourcing of operational materials, office supplies, equipment, and support items - Monitor inventory controls to prevent shortages, overstocking, or wastage - Coordinate with service line leaders to forecast operational needs - Ensure procurement activities comply with policies, approvals, and budget controls - Process Excellence & Digital Enablement - Identify opportunities to streamline administrative workflows and reduce manual effort - Implement systems, tools, and process improvements to enhance efficiency - Support digital transformation initiatives related to scheduling, documentation, reporting, and operations - Develop administrative dashboards and reports to support performance monitoring - Standardize templates, records, forms, and internal communication processes - Governance, Compliance & Risk Management - Ensure administrative operations comply with organizational policies, regulatory requirements, and audit standards - Maintain documentation readiness for internal and external audits - Identify operational and administrative risks and implement mitigation actions - Support incident reporting, emergency response coordination, and business continuity planning - Ensure confidentiality, data protection, and proper records management - Cross-Functional Coordination & Service Support - Act as the central coordination point between service lines, support functions, vendors, and leadership - Ensure smooth execution of events, programs, clinics, screenings, and operational activities - Coordinate staffing schedules, room bookings, equipment availability, and logistical requirements - Support customer-facing teams in resolving administrative escalations - Enable service line directors to focus on service delivery by ensuring strong administrative backbone Key Performance Matrix - Ensure uninterrupted administrative and facility support operations - Maintain cost control and budget discipline across administrative functions - Achieve strong vendor performance and SLA compliance - Improve administrative turnaround times and process efficiency - Maintain facility readiness, supply availability, and operational continuity - Ensure compliance with documentation, procurement, and audit requirements - Support improved customer and service line satisfaction Requirements Qualifications - - Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Facility Management, or related field. - - Master's degree is preferred. - - 12+ years of experience in administrative operations, healthcare operations support, facility coordination, or business operations. - - Experience managing vendors, budgets, facilities, procurement, and support services. - - Experience in healthcare, sports facilities, wellness centers, or complex service environments is preferred. Core Competencies - - Administrative Operations Leadership - - Facility & Vendor Management - - Budgeting & Cost Control - - Procurement & Inventory Oversight - - Process Improvement - - Operational Risk Management - - Governance & Compliance - - Cross-Functional Coordination - - Service Excellence - - Problem Solving - - Planning & Organization Benefits Comprehensive benefits package

• Director of Customer / Patient Experience & Administration (Healthcare) - QHC000

  Qiddiya | القدية · Riyadh, Riyadh, Saudi Arabia