Customer Service Officer (Alexandra Road / Punggol)

Job description Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries; · Fulfillment follow through on case handling and with customers; · Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information · Overtime is required based on the work load. Job Requirements · Minimum of ITE, 'O' levels. Open for Fresh resource with any background. · Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. · Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service. · Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. · Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers. · Good analytical skills; passion for working and is good in working with numbers. · Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. · Passion for working, responsible and with good working attitude. · Proficient in PC skills including MS Office applications. · Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations. Working Hours : Morning and Afternoon shifts working but NO night. 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 week day + 1 weekend, non-consecutive) Or otherwise advised by the Client Overtime/Off days: For temp staff earning S$2,600/mth and below, for work performed beyond normal work hours, staff is compensated 1.5 times of hourly pay rate. Payment for work done on a rest day : - For up to half of normal daily working hours – 1 day’s salary - For more than half of normal daily working hours – 2 days’ salary - Work done beyond the normal working hours shall be considered as Overtime pay Location: Alexandra Road. Benefits: Salary + Employer CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML. Budget capped max/ up to $4000 (including shift allowances - negotiable between ($2200-$4000) based on your last drawn salary

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