Assistant Manager - IT Change and Release control

Key Responsibilities Change and Release Control - Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact - Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for both changes and releases, with clear accountability and approval outcomes - Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption - Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows - Ensure all Changes and releases meet Change and release readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment - Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes - Monitor and analyze Change & Release Management KPIs (e.g., change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement - Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed - Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions - Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end - Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners - Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls IT Demand Management: - overseeing and coordinating the demand management process - works with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand the current and future demand for IT services, - plan and implement appropriate strategies to manage and influence the demand - identifies and resolves any issues or risks that may affect the service delivery - Aligning IT strategy with business strategy and goals for long term planning Delegating authority to teams - communicating and updating the process owning and configuring the tools or templates to support the process - 7-ensuring that the process runs smoothly - 9- facilitate the demand management meetings and events - 9-work with the requestors to prepare the deliverables needed - 10-capture the dispositions of the demand items and ensure they move into their next phase based on those outcomes Requirements Education - Bachelor's degree in Information Technology, Computer Science, Information System or a related field Experience - Between 5+ years of experience in in IT Change Management, IT Change & Release Management, or IT Service Management roles Certifications - ITIL Foundation certification Technical Skills - Excellent communication, negotiation, and presentation skills - Highly organized with excellent time management skills - Strong understanding of IT infrastructure, enterprise applications, and cloud environments - Practical knowledge of Agile, DevOps, and CI/CD pipelines, and how governance integrates with them - Ability to assess technical risks without being execution-level technical