Job Description
Job Description JOB RESPONSIBILITIES & TASKS Duties include but are not limited to - Provide support to business units for services that are set in Service Level Agreements (SLA). - Format and prepare laptops and desktops. - Repair printers scanners and photocopiers before allocating to a third party. - Install and configure all kinds of software for current & new users - Communicate with network Laptop/desktop and computer accessories - Ensure the first line of network and telecom and infrastructure support (cabling, points, testing). - Handle IT-related projects given by the support manager and handle sites. - Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary. - Take immediate action in case of technical problems and maintain smooth operation - Provides flexible and responsive Technical Support across the company (physically & remotely). - Deliver and set up items to users in all Business units.
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