Job Description
The Lead Qualifier will be responsible for engaging with inbound leads, understanding their requirements, and assessing their potential before transferring qualified opportunities to the sales team. This role plays a critical part in improving conversion rates by ensuring only high-quality leads are passed forward. Responsibilities: - Engage with inbound leads through calls, WhatsApp, email, and social media platforms. - Assess customer needs and match them with suitable solutions. - Evaluate and qualify leads based on predefined criteria. - Requalification if existing cold inquiries. - Accurately record and update lead information in the CRM system. - Conduct timely follow-ups to nurture leads and maintain engagement. - Respond to inquiries and address initial concerns through personalized communication. - Transfer qualified leads to the sales team with a clear and detailed handover. - Maintain consistent communication to maximize lead conversion potential. - Track, monitor, and report on lead qualification metrics and performance. - Manage, Delegate and follow up client escalations Education & Experience: - Bachelor’s degree preferred - 2-3 years of experience in lead qualification, customer service, inside sales, or a similar role is preferred. (Other country experience is also acceptable) Functional Competencies: - Lead analysis and qualification skills. - Customer query handling across multiple communication channels. - CRM usage and data accuracy. - Strong follow-up and lead nurturing abilities. - Basic understanding of sales processes and funnel management.
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