Guest Relations Officer - Hiring UAE National

TASC Outsourcing
Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Key Responsibilities - Welcome and assist visitors in a professional and friendly manner. - Provide information about museum exhibitions, galleries, programs, events and facilities. - Guide visitors and support smooth movement across museum areas. - Explain basic cultural, historical and exhibition-related information to guests. - Handle visitor enquiries, feedback and complaints professionally. - Support VIP guests, school groups, tourists and special events when required. - Assist with visitor registration, ticketing, queues and crowd management. - Ensure museum rules, visitor guidelines and cultural protocols are followed. - Coordinate with security, events, operations and other museum teams. - Support accessibility requirements and provide assistance to visitors with special needs. - Report incidents, visitor concerns and operational issues to the supervisor. - Maintain a high standard of personal presentation and customer service. Requirements - Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field preferred. - Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services preferred. - Excellent communication and interpersonal skills. - Strong customer service and guest-engagement skills. - Interest in culture, heritage, arts and museums. - Professional appearance and confident presentation. - Ability to work shifts, weekends and public holidays.

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