IT Onsite Support Engineer (Tuas, Singapore)

Main Responsibilities End-User & Desktop Support - Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals. - Configure, deploy, and troubleshoot Windows systems. - Install, configure, and support printers, scanners, and related hardware. - Set up and troubleshoot mobile devices (iOS and Android) Conference Support - Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware. - Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype). - Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance. Software & Application Support - Configure, support, and troubleshoot in-house applications and software systems. - Provide support for common productivity tools, including Microsoft Office and Outlook. - Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems. - Assist users with application issues, updates, and usage guidance. Infrastructure & Server Room Support - Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting. - Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment. - Escalate complex infrastructure issues to senior engineers or external vendors where required. IT Operations & Support Processes - Log, track, and resolve incidents and service requests using a ticketing system. - Follow IT support procedures, SLAs, and security best practices. - Maintain accurate documentation for systems, configurations, and known issues. - Assist with onboarding and offboarding of staff, including account setup and equipment preparation. Qualifications & Experience - Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.). - Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers - Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity - Fundamental knowledge virtualization technologies (e.g., VMware) - Experience with backup procedures and basic data recovery support. - Familiarity with endpoint security, and patching processes. - Hands-on experience with meeting and conference room technologies. - Ability to work with vendors and service providers for issue resolution and equipment support. - Strong team player who works well with others across technical and non-technical teams. - Have good communication skills in both Chinese and English, capable of supporting and maintaining Chinese and English versions of operating systems and software systems. - Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 5 years of relevant work experience. - Good to have experience working in an ITIL environment, as well as GxP or pharmaceutical industry experience Location： Tuas South Ave 12 Singapore 637132 Work time：8:30am-5:00 pm (Mondays to Fridays)