Boutique Manager - Aesop | Jeddah

Aesop is seeking an inspiring and customer-focused Boutique Manager to lead our new boutique in Jeddah. This is an exciting opportunity for an experienced retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and driving business success within a luxury beauty environment. If you have a genuine interest in skincare, a strong appreciation for premium customer service, and a proven track record of leading teams to achieve outstanding results, we would love to hear from you. What You'll Do: Drive Boutique Performance & Operational Excellence - Lead the boutique team to achieve and exceed sales targets and key performance indicators. - Analyze business performance and identify opportunities to enhance sales, productivity, and customer engagement. - Prepare and present monthly and annual performance reports, including sales, traffic, customer metrics, stock management, and operational insights. - Ensure seamless day-to-day boutique operations, including inventory management, visual merchandising, replenishment, and administration. - Maintain the highest standards of presentation and operational excellence in line with Aesop's brand values. Lead, Develop & Inspire Your Team - Create a positive, inclusive, and high-performance culture that reflects Aesop's values. - Communicate a clear vision and inspire the team to deliver exceptional results. - Coach and mentor team members, fostering continuous learning and professional growth. - Support talent development through ongoing feedback, succession planning, and performance management. Deliver Exceptional Customer Experiences - Ensure every customer receives a thoughtful, personalized, and memorable in-store experience. - Empower the team with extensive product knowledge, skincare expertise, and consultation skills. - Actively resolve customer concerns with professionalism, empathy, and care. - Stay informed about new product launches, promotional campaigns, and key retail events. - Collaborate closely with the Area Manager to identify opportunities for improving product performance and customer engagement. What We're Looking For: - Previous experience in a leadership role within a luxury beauty, skincare, cosmetics, or premium retail environment. - Proven experience managing and developing high-performing teams. - Strong commercial acumen with the ability to analyze business performance and drive results. - Passion for delivering exceptional customer experiences and building meaningful customer relationships. - Outstanding communication, coaching, and leadership skills. - Fluency in English.