Job Description
About The Role We are looking for an experienced IT Manager to lead and manage our organization's IT infrastructure, systems, and support operations. The ideal candidate will have a strong technical foundation combined with team management and vendor coordination experience, ensuring smooth, secure, and scalable IT operations across the company. Key Responsibilities - Manage day-to-day IT operations including network, hardware, software, servers, and cloud infrastructure - Lead, mentor, and manage the IT support/helpdesk team, ensuring timely resolution of employee IT issues - Manage relationships with IT vendors, service providers, and negotiate contracts/SLAs - Drive IT projects such as system upgrades, migrations, automation, and new tool implementations - Manage IT budgets and cost optimization for infrastructure and tools - Collaborate with cross-functional teams (HR, Finance, Operations) to support their technology needs - Evaluate and recommend new technologies to improve efficiency and productivity IT Asset Management - Own end-to-end lifecycle management of IT assets — procurement, allocation, tracking, maintenance, and decommissioning - Maintain an accurate, up-to-date IT asset register/inventory (laptops, desktops, mobiles, peripherals, licenses, servers) - Manage asset allocation and recovery process for new joiners, transfers, and exits (onboarding/offboarding) - Coordinate with Finance/Procurement for asset purchases, ensuring cost-effective vendor selection - Track software license compliance and renewals to avoid over/under-licensing - Implement and manage an IT Asset Management (ITAM) tool/system for tracking asset status, warranty, and depreciation - Conduct periodic physical audits of IT assets and reconcile with records - Manage AMC (Annual Maintenance Contracts) and warranty tracking for hardware - Define and enforce asset usage policies, including BYOD (if applicable) and data wipe/security protocols for returned devices - Ensure secure disposal of end-of-life IT assets in compliance with e-waste regulations Required Skills & Qualifications - Bachelor's degree in computer science, Information Technology, or related field - 4–7 years of experience in IT management, systems administration, or infrastructure roles - Strong knowledge of networking, servers, and cloud platforms - Experience managing IT teams and helpdesk operations - Hands-on experience with IT asset management tools/processes and asset lifecycle management - Familiarity with ITIL practices and vendor management - Hands-on experience with Windows/Linux server environments, Active Directory, VPNs, and firewalls - Working knowledge of SaaS tools and endpoint management - Strong problem-solving, communication, and stakeholder management skills - Certifications such as ITIL, CompTIA, CCNA, or cloud certifications (preferred, not mandatory) Good to Have - Experience in a startup or fast-scaling company environment - Experience with automation/scripting for IT operations - Familiarity with ITAM tools (e.g., ServiceNow, Freshservice, Lansweeper, ManageEngine)