Associate Security Operation Engineer (Cybersecurity)

Responsibilities - Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations - Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure - Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA - Escalate incidents to L2 engineer or vendor support when required - Raise Change Requests for configuration changes - Manage agent software upgrades and rollout - Process and fulfill Service Requests in accordance with SLA - Monitor health of the solution - Monitor and respond to system alerts - Work closely with Operation Lead to ensure tasks are executed - Maintain existing operational documentation to ensure that changes are captured Requirements - Diploma or Degree in Information Technology or related discipline - Good knowledge in End User Support - Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred - Ability to communicate effectively in writing and verbally - Meticulous self-starter and problem solver with a service mindset Working Conditions - Able to perform 12-hour shift duties at client sites - Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am

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