Senior Associate - Property Officer
ModonJob Description
Job Purpose The Senior Associate is responsible for overseeing end-to-end property operations and asset performance for the Project. The role ensures efficient site operations, strong service delivery standards, effective stakeholder coordination, and optimal financial and operational performance of the asset. This position acts as a key liaison between Management, Property and Facilities Management teams, Finance departments, and external service providers. It is accountable for ensuring compliance with contractual obligations, regulatory requirements, and internal operational standards while driving occupancy, cost efficiency, and service quality. The role requires strong expertise in property and asset management, leasing operations, financial oversight, and contract management, along with the ability to manage multiple stakeholders and drive continuous performance improvements across all service areas. Key Responsibilities 1. Operations & Asset Management - Oversee overall site operations, ensuring all services, facilities, and infrastructure meet contractual and operational standards - Manage day-to-day operations of the asset to ensure smooth service delivery - Conduct regular inspections to ensure compliance with safety, quality, and regulatory requirements - Maintain all asset documentation and city records 2. Stakeholder & Service Provider Management - Act as the focal point between stakeholders, and service providers - Coordinate with Property Management (PM), Facilities Management (FM), Finance teams, and external service providers - Monitor service provider performance against KPIs and drive continuous improvement - Lead contract negotiations with vendors to ensure quality, cost efficiency, and service excellence 3. Leasing & Tenant Management - Review and finalize rental proposals and lease agreements prior to submission - Oversee tenant onboarding, lease execution, renewals, unit allocation, and move-in/move-out processes - Monitor occupancy levels and implement leasing strategies to improve performance - Manage tenant relations, inquiries, and approval processes 4. Financial Management - Review and audit operational invoices to ensure alignment with contracts and approved quotations before payment processing - Monitor operational expenditures (OPEX) and capital expenditures (CAPEX) and identify cost optimization opportunities - Coordinate with Finance teams on rent collection, outstanding dues, and rental aging - Track and report financial performance, including revenue and cost control 5. Reporting & Performance Monitoring - Maintain weekly operational, financial, and occupancy reports - Provide regular updates on projects, maintenance activities, and overall operational performance - Prepare annual asset performance and city enhancement reports with strategic recommendations - Identify operational and contractual risks and escalate key issues to management 6. Compliance & Risk Management - Ensure adherence to all regulatory, safety, and compliance requirements - Follow up on insurance policies and ensure validity and renewal compliance - Identify operational risks and implement mitigation measures Key Skills & Competencies - Strong property and asset management expertise - Contract management and negotiation skills - Financial acumen (budgeting, cost control, reporting) - Strong stakeholder management and communication skills - Operational leadership and problem-solving ability - Knowledge of leasing, facilities management, and accommodation operations Experience Requirements - Proven experience in property management, preferably in large-scale residential or accommodation assets - Experience managing multi-service operations (FM, leasing, finance coordination) - Strong understanding of contracts, leasing, and asset performance management
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