Dy Manager-Customer Care Services

Technical CRM Professional (Project Handover, Snagging, DE snagging, Residential project) Roles and Responsibility - Manage and coordinate project handovers, ensuring timely completion and quality standards. - Conduct thorough site inspections to identify and resolve issues related to snagging and defects. - Develop and implement effective strategies to improve the overall quality of residential projects. - Collaborate with cross-functional teams to ensure seamless project execution and delivery. - Analyze data and reports to identify trends and areas for improvement in technical CRM processes. - Provide exceptional customer service, responding to queries and resolving concerns promptly. Job Requirements - Strong knowledge of technical CRM principles and practices. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced environment with multiple priorities. - Strong analytical and problem-solving skills. - Experience working on residential projects with a focus on quality and attention to detail. - Familiarity with industry-standard software and tools used in technical CRM.