Job Description
About The Opportunity Even Healthcare operates at the intersection of patient-centric care delivery and hospital operations excellence in India’s fast-evolving healthcare ecosystem. We focus on streamlining clinical workflows, elevating patient experience, and ensuring seamless coordination across in-patient and out-patient departments for multi-specialty hospitals and diagnostic centers nationwide. Our mission: turn operational complexity into care clarity—for providers and patients alike. Role & Responsibilities - Coordinate end-to-end patient journey from IPD admission to discharge and OPD scheduling to follow-ups, ensuring minimal delays and maximum satisfaction. - Act as the central communication hub between clinicians, nursing staff, billing, diagnostic labs, and patient families to align care delivery timelines. - Verify insurance eligibility, pre-authorizations, and billing documentation for IPD cases—collaborating with finance and insurance teams to resolve discrepancies. - Manage OPD appointment calendar, triage patient inquiries, and prioritize scheduling for specialist consultations and diagnostic slots. - Monitor daily patient flow metrics, identify bottlenecks, and recommend process improvements to reduce patient wait time and optimize resource use. - Ensure accurate documentation of patient records, consent forms, and discharge summaries—maintaining compliance with hospital protocols and regulatory standards. Skills & Qualifications Must-Have - Hospital information systems (HIS) - Patient scheduling software - Insurance verification tools - OPD/IPD management protocols - EMR/EHR platforms - Regulatory compliance (NABH/JCI/Hospital SOPs) Preferred - familiarity with TPA portals - Experience with telemedicine scheduling systems - Basic knowledge of medical terminology Benefits & Culture Highlights - Work in a high-impact, patient-first environment with direct visibility into care delivery outcomes. - Flexible shift options with rotational weekend coverage to ensure work-life balance. - Access to continuous training on healthcare operations and digital patient engagement tools. Skills: discharge,documentation,healthcare