Job Description
Key Responsibilities Operations & Guest Experience - Oversee day-to-day restaurant operations to ensure smooth service during all shifts - Maintain high standards of food quality, presentation, hygiene, and customer service - Handle guest feedback and complaints promptly to ensure resolution and retention - Ensure compliance with Dubai Municipality, HACCP, and brand SOPs Team Leadership - Recruit, train, schedule, and motivate FOH and BOH teams of 15+ staff - Conduct regular briefings, performance reviews, and coaching to meet KPIs - Manage staff attendance, leave, and labor costs in line with budget - Foster a positive, high-performance culture with low turnover Financial & Business Management - Drive sales growth and manage P&L, COGS, and controllable expenses - Monitor daily sales, inventory, and wastage; implement cost-control measures - Prepare weekly/monthly reports on sales, labor, and stock variance - Execute local store marketing initiatives and upselling strategies Administration & Compliance - Ensure all licenses, permit, and staff certifications are current - Maintain accurate cash handling, POS reconciliation, and petty cash records - Coordinate with suppliers, facilities, and central teams for maintenance and procurement - Uphold brand standards, visual merchandising, and safety protocols Requirements - Experience: 3-5 years as Restaurant Manager in UAE/GCC, casual or QSR dining preferred - Education: Bachelor’s in Hospitality Management or related field is a plus - Skills: Strong leadership, P&L management, inventory control, POS systems knowledge - Certifications: HACCP Level 3, PIC certification, Basic Food Hygiene required - Languages: Fluent English required; Hindi is an advantage - Traits: Guest-obsessed, hands-on, able to work weekends/holidays, valid UAE driving license a plus
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