Spa Supervisor

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Operations & Standards - Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs. - Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas. - Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed. - Ensure proper use and care of spa equipment and treatment tools. - Assist the Wellness Manager with operational reporting and audits. Guest Experience - Greet and engage with guests, ensuring a warm and professional welcome. - Manage appointment scheduling and ensure seamless guest journeys. - Handle guest concerns or feedback promptly, escalating when necessary. - Support the delivery of personalized spa experiences and service recovery. Team Supervision - Supervise and support therapists, receptionists, and attendants during shifts. - Ensure team members are following service protocols, grooming standards, and professional conduct. - Conduct on-the-job training and coaching as directed by the Wellness Manager. - Assist in preparing rosters, ensuring adequate coverage during peak periods. Business & Sales Support - Promote upselling of spa treatments, packages, and retail products. - Monitor daily treatment and retail performance; provide feedback to the Wellness Manager. - Support retail inventory control and monthly stocktaking. - Assist with the execution of spa promotions and seasonal offers. Qualifications & Skills - Minimum 2 years’ experience in a supervisory or senior therapist role in a luxury spa. - Strong knowledge of spa treatments, product houses, and guest service standards. - Excellent communication and leadership skills. - Ability to multitask and remain calm under pressure. - Financial awareness with basic understanding of spa KPIs and sales performance. - Professional spa therapy qualification required; management or training certifications are an advantage. Core Competencies - Service excellence and guest focus - Team leadership and coaching - Operational efficiency - Retail and upselling skills - Professionalism and attention to detail

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