Finastra Fusion Trade Innovation Application Support Specialist

Job Description: Job Title: Finastra Fusion Trade Innovation Application Support Specialist Location: Fujairah Experience Required - 4–7 years of experience in application support for Fusion Trade Innovation About the Role We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem. Key Responsibilities Application Support & Operations - Provide L2/L3 production support for Fusion Trade Innovation - Monitor system health, logs, batch jobs, and transaction processing - Investigate and resolve application incidents, defects, and user-reported issues - Coordinate with infrastructure, database, and business teams for issue resolution - Maintain SLAs and ensure system availability - Performance Management - Monitor application and server performance metrics - Identify bottlenecks and implement optimization measures - Support capacity planning and system tuning - Analyze logs and performance reports for proactive issue prevention - Server & Application Housekeeping Perform regular housekeeping activities including: - Log maintenance and cleanup - File system and storage monitoring - Archiving and data maintenance - Batch job monitoring and scheduling - Ensure environment stability across DEV, UAT, and PROD - Patch Management & Administration - Plan, coordinate, and apply product patches and upgrades - Perform pre- and post-deployment validation - Manage application configuration, parameters, and environment settings - Support release deployments and rollback procedures - Maintain system documentation and operational runbooks Required Technical Skills - Strong hands-on experience supporting Fusion Trade Innovation in production environments - Experience in: - Application administration and environment management - Performance monitoring tools and log analysis - Linux/Unix server environments - Database querying (Oracle / SQL) - Job scheduling and batch processing - Understanding of deployment processes and patch management lifecycle - Familiarity with system integration touchpoints and interfaces Functional Knowledge - Basic to intermediate understanding of Trade Finance operations - Awareness of transaction lifecycle within trade processing systems - Understanding of production support best practices in banking environments Qualifications - Bachelor’s degree in Computer Science, IT, or related discipline - 4+ years of application support experience in banking or financial services - Experience supporting mission-critical enterprise applications Preferred Skills - Experience in Trade Finance platforms or banking product support - Exposure to monitoring tools (e.g., application performance monitoring solutions) - Strong troubleshooting and root-cause analysis capability - Experience working in ITIL-based support environments Soft Skills - Strong analytical and problem-solving ability - Clear communication and incident coordination skills - Ability to work in shifts / on-call support model - Organized and process-driven approach to operations