Job Description
About the Role: We are seeking a proactive and results-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices. Key Requirements: - Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties - Experience in KSA or GCC real estate strongly preferred - Degree in Finance, Accounting, Business Administration, or related field - Strong knowledge of KSA rental regulations and REGA guidelines - Excellent tenant communication and relationship management skills - Fluent in Arabic and English (written and spoken) – essential - Proficiency in property management systems (Yardi, Yarn, or similar) - Strong negotiation and conflict-resolution abilities Key Responsibilities: Rent & Receivables Management: - Manage timely collection of rental income, service charges, utility rebills, and other receivables - Issue invoices in accordance with lease agreements and approved schedules - Implement automated reminder systems and proactive tenant communication protocols - Achieve and maintain high collection performance targets Arrears Management: - Maintain and update comprehensive arrears tracking systems - Initiate collection protocols including calls, emails, and site visits as appropriate - Escalate delinquent accounts through established procedures - Prepare documentation for legal recovery actions and coordinate with legal counsel when required Tenant Communication & Service: - Serve as primary point of contact for tenants on payment-related queries and concerns - Provide payment plan options and negotiate settlements in coordination with management - Handle disputes professionally and work toward mutually acceptable resolutions - Deliver responsive, courteous service that maintains positive tenant relationships Reporting & Documentation: - Prepare regular arrears aging reports and collection performance summaries - Track write-offs and bad debt provisions; maintain accurate documentation - Monitor collection KPIs and recommend process improvements - Maintain detailed records of all collection activities, agreements, and legal actions Coordination & Collaboration: - Work closely with Finance Manager, Property Manager, and leasing teams - Coordinate with facilities management and utility providers on meter readings and invoice reconciliation - Support utility rebilling processes for consumption exceeding standard allowances - Assist with deposit management, receipting, and cash flow reporting Skills & Competencies: - Strong communication and interpersonal skills - Excellent negotiation and persuasion abilities - Detail-oriented with strong organizational capabilities - Persistent and results-driven approach - Proficiency in Microsoft Excel and property management software - Cultural sensitivity and ability to work with diverse international tenant base - Professional demeanor with ability to handle difficult conversations What We Offer: - Career growth opportunity within a global real estate leader - Exposure to best-in-class property management practices - Professional development and training opportunities - Supportive team environment - Competitive compensation package Location: Riyadh, Kingdom of Saudi Arabia Employment Type: Full-time, On-site
Similar jobs
- Head of Credit Control, Claims & Collections
United Pharmaceuticals Company · Jeddah, Makkah, Saudi Arabia
- Credit & Collection Manager
Alnafitha IT · Riyadh, Riyadh, Saudi Arabia
- Credit & Collection Manager
Trivers · Riyadh, Saudi Arabia
- Credit & Collection Manager - Riyadh
Alnafitha IT · Riyadh, Saudi Arabia
- Collection officer
Riyadh Region