Sr. Engineer Mobile Customer Support and Special Events (Emiratized Role)

Job Description As the Sr. Engineer, you will be at the forefront of customer support and event management. Your role is to ensure a seamless experience for our customers, especially during special events, by promptly addressing any complaints and ensuring optimal mobile coverage. You will act as a liaison between customers and internal teams, facilitating effective communication and problem-solving. Responsibilities - Coordinates all activities related to the installation and commissioning of Mobile sites for Special events. - Interfaces closely with Customer Experience Team on Special Events and customer complaints. - Closely follow up the development of Mobile sites related to customer complaints. - Document, log and close customer complaints related to Mobile coverage. - Support in the provisioning of SR’s and customer approval documentation. - Provides various reports related to Customer Complaints for Management review. - Facilitate issue resolution between customers and engineering teams that impact on mobile customer experience related to mobile coverage complaints. - Keeps abreast of new technologies, systems and developments in the Mobile customer experience field. Qualifications - Bachelor's degree in Engineering, Telecommunications/ Electrical Engineering or equivalent - Strong project management skills with the ability to handle multiple tasks simultaneously. - Excellent communication and interpersonal skills, with a customer-centric approach - Analytical mindset with the ability to interpret data and make informed decisions. - Flexibility to work extended hours during special events and emergencies. - Strong problem-solving skills and the ability to think critically under pressure. - Willingness to continuously learn and adapt to new technologies and industry trends

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