OPERATIONS MANAGER - Cafe - Ajman

📢 WE ARE HIRING – OPERATIONS MANAGER Industry: Bakery & Pastry 📍 Location: Ajman, UAE Valid UAE driving license is preferred. We are looking for an experienced and hands-on Operations Manager to oversee the smooth, efficient, and profitable day-to-day operations of a growing bakery and pastry business. The role will manage production, retail, online orders, catering, events, coffee-cart services, and B2B accounts, ensuring high standards of quality, customer service, food safety, and operational efficiency. Key Responsibilities: 1. Manage Daily Operations - Oversee daily bakery operations, including production, order preparation, packing, retail, online orders, catering, events, and B2B requirements. - Ensure all orders and customer commitments are completed accurately and on time. - Coordinate between kitchen, retail, delivery, and other operational teams. 2. Manage Staff & Schedules - Prepare staff schedules based on business and operational requirements. - Allocate daily responsibilities and monitor attendance and performance. - Ensure adequate staffing during peak periods. - Address day-to-day operational and staffing issues. 3. Manage Drivers & Deliveries - Plan and monitor drivers’ schedules and delivery routes. - Prioritize orders and ensure timely and accurate deliveries. - Monitor delivery performance and resolve delivery-related issues. 4. Maintain Quality & Food Safety Standards - Monitor product quality, freshness, presentation, portioning, and packaging. - Ensure compliance with food safety, hygiene, and cleanliness standards. - Maintain consistent operational and product standards across all activities. 5. Manage Inventory, Costs & Wastage - Monitor inventory levels, purchasing, and supplier requirements. - Coordinate production quantities based on orders and business demand. - Control food costs, inventory, and wastage. - Identify opportunities to improve efficiency and profitability. Requirements & Skills: - Bachelor’s degree or diploma in Business Administration, Hospitality Management, Food & Beverage Management, or a related field. - Minimum 5 years of operations experience, including at least 2 years in a supervisory or managerial role. - Experience in a bakery, pastry business, café, restaurant, catering company, or similar F&B business is required. - Strong knowledge of food production, inventory management, cost control, food safety, hygiene, and F&B operations. - Strong leadership and team-management skills with the ability to handle multiple operational activities simultaneously. - Excellent communication, problem-solving, coordination, and reporting skills. - Fluent in English; Arabic is an advantage. - UAE experience is preferred. - Valid UAE driving license is preferred.