Customer Support (English Speakers)

Position: Customer Support Fintech (English Speakers) Employment Type: Full-time Working Arrangement: Onsite | Rotational shifts Company Overview: We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. You will: - Provide customer service to clients via live chat, phone call, and email - Keep clients updated on the status of their requests, providing clear and concise communication - Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution - Ensure compliance with market-specific regulatory requirements - Verify documents submitted by clients within specific regions while adhering to regulatory requirements - Prepare and interpret reports and documentation - Attend company seminars to stay up to date with the company's business functions and roles - Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance - Collaborate with the BD team to develop business strategies aligned with trends & customer needs - Undertake other ad hoc tasks assigned by the manager Requirements: - Minimum 2-year experience in Customer Service - Experience in a Forex broker or online trading environment is highly preferred - Fluent in English is required. Arabic and other languages are considered an advantage. - Customer-focused and dedicated to providing exceptional service - Strong ability to communicate effectively - Proficient in troubleshooting and multitasking - Self-motivated and reliable with a proven track record of meeting and exceeding expectations - Can-do attitude and a willingness to learn

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