Front Office Shift Leader

Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred. Responsibilities: - Supervise and support front office staff during assigned shifts. - Ensure that all guest check-ins, check-outs, and transactions are handled efficiently. - Address and resolve guest complaints and issues promptly. - Coordinate with housekeeping and maintenance departments to address guest needs. - Monitor and maintain the cleanliness and appearance of the front desk area. - Train and mentor new front office employees. - Manage room reservations and handle overbooking situations. - Ensure compliance with hotel policies and procedures. - Prepare shift reports and communicate effectively with other shift leaders and management. - Assist in budgeting and financial planning for the front office department.

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